How can I cancel/recall my order?
You are able to cancel your order online if the order has not yet been sent to our warehouse. To do this, please log in using your login details and click on your elebus PNR at the top of the screen. Then go to "Orders" and click on "cancel". If you placed your order as a guest, please click on your order confirmation using the elebus PNR. This will take you to an order summary page where you can cancel your order.
Can I place my order by telephone?
Since it is not possible to confirm our T&Cs with legal effect when placing orders by telephone, we are unfortunately not able to accept telephone orders.
What happens if the price of the item I ordered changes in the meantime?
The price indicated at the time of the order is binding. Price changes as a result of promotions, catalogue modifications or for any other reason can no longer be taken into consideration for orders already placed.
Will I receive an order confirmation?
Once the order has been created, an order confirmation is sent to the email address saved in the customer account.
How many reward points will I receive for my order?
At ele shopee, you will receive 1 reward point for Rs 100 spent. You can receive additional rewards points through various promotions.
Can I pay by credit card?
The following credit cards are accepted: MasterCard, VISA and American Express.
Can I redeem miles to pay for my order?
To redeem miles, you must be registered with us as a GOLD CLASS member and sign in to worldshop.euele shopee using your login details. Add all desired items to your shopping basket. Under step 2 - "Payment" - you have the option to redeem your miles. This option may not apply to certain items.
Is it possible to pay with a combination of miles and Rs?
for the moment we will like the payment thru Rs
How do I track the delivery of my order?
As soon as your order has been placed, you will automatically receive an email with a confirmation of time and bus stop of arrival.
My package is damaged on the outside. What can I do?
On receipt of your package, please open it as soon as possible. If the items you have ordered are damaged or the contents of the order are missing entirely, please contact our ele shopee immediately by e-mailing book bus ticket online or calling ................, quoting your order and delivery numbers and providing a description of the damage.
How long do I have for returning my items?
You have an option to return goods ordered within one week of receipt of the goods without giving any reasons, provided the goods are complete, unused, undamaged and in the original packaging.